Terms and Conditions
- No cancellation of orders once it has been confirmed, unless otherwise stated.
- Kindly ensure that the full and correct address is stated. Orders with incomplete/incorrect address may result in delayed delivery or lost mails.
- Danityroses is not liable for any lost normal mails.
- Orders will be shipped out within 1-3 working days (unless otherwise stated) after payment has been verified.
- We do mailing on weekdays only, excluding public holidays.
- Estimated arrival time are stated under the individual items.
- If backorder has closed but still available for purchase, it means there are extra slots available and you can place your order.
- We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances (e.g. delayed shipment, lack of fabric, insufficient stocks)
- Please refer to the item link for backorder updates. No emails will be sent regarding backorder updates unless otherwise stated.
Please note that exchange and return are done on a case to case basis.
- For defective/incorrect item received, please email us at email@example.com within 5 working days upon receiving the item. Please indicate the item name, order number and attach a clear picture of the area of defect.
- Item must be returned unworn and unwashed with all tags intact and in its original state.
- With the 2 criteria met, and item is still available, we will send out a new piece upon receiving the defective item. You are required to mail back the defective item within 5 working days.
What if the item is Out of stock? We will issue a refund or you may pick another item of the same price/top up if needed.
Refund is not possible for duties, taxes or original shipping charges.
Customers will be required to top up the delivery charges if returns are for size/ colour exchange.
Danityroses reserves the right to amend the terms and conditions from time to time without prior notice. If you have any enquires, kindly email us at firstname.lastname@example.org