- No cancellation of orders once it has been confirmed, unless otherwise stated.
- Kindly ensure that the full and correct address is stated. Orders with incomplete/incorrect address may result in delayed delivery or lost mails.
- Danityroses is not liable for any lost normal mails.
- Orders will be shipped out within 1-3 working days (unless otherwise stated) after payment has been verified.
- We do mailing on weekdays only, excluding public holidays
- Estimated arrival time are stated under the individual items.
- If backorder has closed but still available for purchase, it means there are extra slots available and you can place your order.
- We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances (e.g. delayed shipment, lack of fabric, insufficient stocks)
- Please refer to the item link for backorder updates. No emails will be sent regarding backorder updates unless otherwise stated.
DISCOUNT CODES & STORE CREDITS
- Please ensure that you input the code before checking out if any. No refunds will be made for orders where discount codes are not entered at point of purchase.
- Discount codes may or may not come with an expiry date.
- Store credits are valid for 90 days from the date of issue, no refunds are made for expired store credits.
EXCHANGE AND RETURNS
- For defective/incorrect item received, please email us at firstname.lastname@example.org within 5 working days upon receiving the item. Please indicate the item name, order number and attach a clear picture of the area of defect.
- Please ensure that item(s) returned are in brand new condition, unworn and unwashed with all tags intact and in its original state.
- With the above two criteria met, we will send out a new piece upon receiving the defective item. You are required to mail back the defective item within 5 working days.
- If item is Out of stock, we will issue a refund or you may pick another item of the same price/top up if required. Do note that refund is not possible for duties, taxes or original shipping charges.
- Only one time exchange is allowed for all orders.
- Size/colour exchange is allowed for all items but it is based on stock availability.
- All exchanges must be mailed back with a traceable mode of delivery. We will not be liable for any parcel loss during the transit.
- Customers will be required to top up the redelivery charges for size/colour exchange.
- Measurements stated may vary 0.5"-0.75" due to mass production.
- For printed items, placement of prints may differ for each prints.
- Colors shown may have slight variance on different electronic devices.
- Items with slight imperfections (e.g. loose thread) which do not affect the overall appearance of the item are not considered to be defective.
Danityroses reserves the right to amend any policy or Terms and Conditions at any time without prior notification. By shopping with us, you are deemed to have acknowledged, understood and agreed to the terms and conditions stated above. If you have any enquires, kindly email us at email@example.com.